As a PolySpot customer, your maintenance contract includes access to a range of support resources.
Our team of product specialists, consultants and R&D representatives provide technical support to all of our customers.
The PolySpot Support team will help you to identify software problems and take the necessary corrective action. It will also pass on any suggestions for improvement to our R&D department, to ensure that your views are taken into account in future versions of the product.
The PolySpot Support infrastructure comprises:
An online HelpDesk portal, where customers can post and monitor incident reports and open service or improvement request tickets
A download area, from where customers can download different versions of PolySpot Enterprise Search and documentation.
How to access PolySpot Support: